Refund Policy

The website collects payments via PayPal; the server creates orders, verifies amounts and handles refunds and reconciliation. Prices, currency and delivery shown on the payment page prevail.

Product name, content, credits, duration, currency, tax-inclusive price, discounts and limits are shown on the payment page and store product page. Prices may differ by region, channel or promotion.

• Website: PayPal Checkout only, settled in USD.
• CNY app: Alipay, settled in CNY.
• Apple: in-app digital content uses Apple In-App Purchase.
• Google Play: digital content uses Google Play Billing.

After successful payment, credits are credited immediately or within a reasonable time. If not credited, you may provide the order number and details for verification.

Credits are deducted when you initiate a billable request; duplicate charges will be refunded after verification.

• Apple/Google: request refunds through the respective store, which applies its own rules.
• Non-delivery or duplicate charge: refund or reissue after verification.
• Digital content: virtual goods already delivered, unlocked or consumed are non-refundable without cause.

Non-store refunds are returned to the original payment method; timing depends on the payment provider. Statutory refund situations remain unaffected.

The service page shows the format, duration, time, price and cancellation rules. If a service is adjusted, you may negotiate rescheduling or a refund.

AI readings are produced from BaZi (Four Pillars), Zi Wei Dou Shu, Qi Men Dun Jia, Da Liu Ren, Qi Zheng Si Yu and TCM Wellness. TCM Wellness content covers constitution and seasonal care only: it is not a medical diagnosis or a prescription. If you have obvious discomfort or persistent symptoms, please see a doctor promptly.

Minors should purchase and use under guardian supervision. For fraud, money laundering or refund abuse, we may suspend delivery, verification and processing as permitted by law.

Invoices are provided by the actual payee as required by law. Disputes should first be raised with the operator; if unresolved, you may seek help from the payment channel, consumer organizations or courts.

Support email: russell@wangqi.net